Strategy Archives

Agentic AI

Jan 20, 2025 | AI, Innovation, Strategy

𝗧𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗿𝗶𝗽𝗽𝗹𝗲𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗮𝗿𝗲 𝗯𝗲𝗴𝗶𝗻𝗻𝗶𝗻𝗴 𝘁𝗼 𝗿𝗲𝗮𝗰𝗵 𝘀𝗵𝗼𝗿𝗲, bringing transformative changes to how we interact online. There are impressive examples of AI-powered assistants helping job seekers craft resumes and fill applications, to intelligent travel planners curating personalized itineraries via natural voice interaction. You’d be forgiven to think you’re already experiencing these capabilities with the latest LLMs, but this next evolution of AI is a significant leap forward of the technology. These autonomous agents can analyze data, set goals, and take action to achieve them.

Beneath the surface, these AI agents will catalyze a seismic shift in how businesses operate. We’re entering the “agentic era” of digital connectivity. This new paradigm is not just about enhancing user interfaces; it has major implications on backend operations, data integration, analytics, customer service, privacy considerations, and much more. It is likely to be a messy landscape behind the scenes as established SAAS platforms seek to maintain their value with added AI features, while business leaders seek to break down data silos for greater insights by implementing Agents that can work across those platforms.

For CPOs, CTOs, and startup founders, this isn’t just a technological shift—it’s a strategic revolution. Agentic AI will:
✓ Break down data silos
✓ Optimize operational workflows
✓ Provide unprecedented analytical insights
✓ Revolutionize customer experiences

As professionals, we must ask ourselves: How will these AI agents redefine our roles? What new skills will we need to thrive in this AI-augmented landscape? And most importantly, how can we harness this technology to create more value for our organizations and customers?

The future is here, and it’s powered by AI. Are you ready to ride this wave?

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𝗦𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗧𝗼𝘄𝗮𝗿𝗱𝘀 𝗘𝗾𝘂𝗶𝗹𝗶𝗯𝗿𝗶𝘂𝗺 𝗶𝗻 𝟮𝟬𝟮𝟱

Dec 30, 2024 | Innovation, Strategy

As I reflect on 2024, it’s clear that many business leaders have prioritized short-term operational needs over long-term strategic initiatives. This shift was understandable given the economic uncertainties and rapid market changes. However, as we look towards 2025, it’s crucial to recognize the importance of striking a balance between immediate demands and future-focused digital strategies.

I believe the past year’s focus on short-term gains has left many companies vulnerable to digital disruption and potential stagnation—this imbalance is unsustainable.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝟯 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗯𝗲𝗵𝗶𝗻𝗱 𝘁𝗵𝗲 𝘀𝗵𝗶𝗳𝘁 𝗯𝗮𝗰𝗸 𝘁𝗼 𝗯𝗮𝗹𝗮𝗻𝗰𝗲:
1. 𝙸̲𝚗̲𝚌̲𝚛̲𝚎̲𝚊̲𝚜̲𝚎̲𝚍̲ ̲𝙳̲𝚒̲𝚐̲𝚒̲𝚝̲𝚊̲𝚕̲ ̲𝙳̲𝚎̲𝚙̲𝚎̲𝚗̲𝚍̲𝚎̲𝚗̲𝚌̲𝚢̲: Gartner believes that 60% of organizations depend on digital platforms to transform their business models. This trend is likely to accelerate, pushing leaders to invest in long-term digital capabilities.
2. 𝙿̲𝚊̲𝚌̲𝚎̲ ̲𝚘̲𝚏̲ ̲C𝚑̲𝚊̲𝚗̲𝚐̲𝚎̲: The limitations of an overly short-term approach are becoming apparent as businesses struggle to effectively leverage rapidly evolving disruptive technologies such as AI. The pace of change feels dizzying when leaders haven’t developed the strategic agility to understand drivers and implications.
3. 𝙲̲𝚘̲𝚖̲𝚙̲𝚎̲𝚝̲𝚒̲𝚝̲𝚒̲𝚟̲𝚎̲ ̲𝙿̲𝚛̲𝚎̲𝚜̲𝚜̲𝚞̲𝚛̲𝚎̲: Companies that have maintained a long-term focus during this period are likely to emerge with significant competitive advantages, spurring others to make hasty decisions just to keep up.

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗔𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝗕𝗮𝗹𝗮𝗻𝗰𝗲
To prepare for this shift, business leaders should consider:
1. Prioritizing initiatives based on both immediate impact and long-term value
2. Implementing agile roadmaps to adapt quickly to market changes while maintaining strategic direction
3. Fostering a culture of continuous improvement and a lean innovation methodology to drive both short-term efficiency and long-term growth

I’d love to hear your perspective. Do you think 2025 will see a return to a balanced strategic approach?

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𝗧𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗔𝗺𝗶𝗱 𝗗𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻: 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝗦𝗶𝗲𝗺𝗲𝗻𝘀’ 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗝𝗼𝘂𝗿𝗻𝗲𝘆

May 5, 2024 | Innovation, Strategy

I recently attended The Conference Board’s excellent 𝘾𝙝𝙖𝙣𝙜𝙚, 𝙏𝙧𝙖𝙣𝙨𝙛𝙤𝙧𝙢𝙖𝙩𝙞𝙤𝙣, 𝙖𝙣𝙙 𝙊𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 𝘿𝙚𝙨𝙞𝙜𝙣: 𝙏𝙝𝙧𝙞𝙫𝙚 𝘼𝙢𝙞𝙙 𝙩𝙝𝙚 𝙉𝙚𝙭𝙩 𝘿𝙞𝙨𝙧𝙪𝙥𝙩𝙞𝙤𝙣 event in NYC. While there were many insightful speakers, one that really stood out was Nanda Burke from Siemens, who shared her company’s inspiring journey to transform into a truly global, integrated solutions organization.

Here were my top 4 takeaways from Nanda’s talk:

1. 𝗗𝗲𝗳𝗶𝗻𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂’𝗿𝗲 𝗡𝗢𝗧 𝗴𝗼𝗶𝗻𝗴 𝘁𝗼 𝗱𝗼. When undergoing a strategic transformation, it’s just as critical to explicitly define the areas you will deprioritize or not pursue in the strategy.

2. 𝗗𝗲𝘀𝗶𝗴𝗻 𝗳𝗼𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 “𝗳𝗹𝘂𝗶𝗱𝗶𝘁𝘆.” Siemens created an internal platform called Cosmos that empowers employees to form ad-hoc, organic groups across the enterprise beyond their direct reporting lines. This enables much greater cross-functional collaboration.

3. 𝗦𝗵𝗶𝗳𝘁 𝘁𝗼 𝗮 “𝗴𝗿𝗼𝘄𝘁𝗵 𝘁𝗮𝗹𝗸𝘀” 𝗰𝘂𝗹𝘁𝘂𝗿𝗲. Siemens did away with traditional performance reviews in favor of frequent, candid 1:1 “growth talks” between employees and managers. This unstructured format provides opportunities for healthier and more timely conversations to support individual growth paths.

4. 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗮𝗻 𝗼𝗽𝗲𝗻 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺 𝗺𝗶𝗻𝗱𝘀𝗲𝘁. Siemens launched their Xcelerator marketplace, which not only offers their own digital solutions but also sells third-party vendor products and services. This demonstrates a deeper understanding of customer needs.

As organizations of all sizes grapple with accelerating disruption, Siemens’ transformation principles offer a powerful model for thriving amid change.

digitaltransformation innovation strategy

AI Agents as the Face of the Brand

Apr 15, 2024 | AI, Design, Innovation, Strategy

Today, Scott Belsky‘s latest insights in the Implications newsletter resonated deeply with me. He discusses a future of brands increasingly deploying AI agents as the primary interface, potentially leading to a landscape of disparate self-serving experiences, each thirsty for your data. This raises an important question about the emergence of platform-level agents, personalized to negotiate on behalf of individuals based on their unique data and preferences.

Several years ago at Spring Studio, we explored a similar concept for the banking sector, envisioning a future where a chatbot evolves into an AI-enabled ‘companion’. Dubbed the ‘self-driving bank account’, this tool could autonomously manage funds to prevent overdrafts, optimize bill payments, and even advise on optimal timing for major purchases.

This evolution in digital interfaces could profoundly impact consumers, brands, and developers. As we navigate this shift, it’s crucial to consider how such innovations could redefine the customer journey, focusing on privacy, trust, loyalty, transparency, and interoperability.

What do you think the future holds for customer-brand interactions in an AI-mediated landscape?

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AIBranding CustomerExperience DigitalBanking FutureOfAI BrandInnovation TechTrends AICompanions

Agentic AI

𝗦𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗧𝗼𝘄𝗮𝗿𝗱𝘀 𝗘𝗾𝘂𝗶𝗹𝗶𝗯𝗿𝗶𝘂𝗺 𝗶𝗻 𝟮𝟬𝟮𝟱

𝗧𝗵𝗿𝗶𝘃𝗶𝗻𝗴 𝗔𝗺𝗶𝗱 𝗗𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻: 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 𝗦𝗶𝗲𝗺𝗲𝗻𝘀’ 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗝𝗼𝘂𝗿𝗻𝗲𝘆

AI Agents as the Face of the Brand

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